I paid by transfer. What now?
By the EJLTeam support team · Updated October 6, 2026
Tell us you've sent it. A person checks it against the payment and confirms.
Where a method is settled by transfer, the money doesn't reach us automatically, so the order waits until we've matched it up.
What to do
1. Send the exact amount shown on the payment page. A different amount is harder to match and slower to clear.
2. Use the button on that page to tell us you've sent it.
3. Add the reference from your transfer, and a screenshot if you have one. Both make the match immediate rather than a hunt.
Then what
Someone checks it against the payment and confirms the order, and you'll see the status change. Because a person is doing the checking, this isn't instant.
If something's wrong
If the amount was different, or you sent it somewhere it shouldn't have gone, say so on the order rather than sending again. Two transfers are far more work to untangle than one.