My order is taking longer than expected
By the EJLTeam support team · Updated October 6, 2026
Estimates are estimates. Message us on the order and we'll chase it.
The time on a listing is an estimate of how long that kind of order usually takes. Busy periods, and orders that need something from you before we can move, can run past it.
What to do
Message us in the order conversation. It's attached to the order, so we can see exactly what you bought without asking you to explain it again.
What's often behind it
- Something we asked for in the conversation hasn't come back yet
- The delivery method chosen needs both sides present, and we haven't caught you online
- The amount is large enough that it's being delivered in stages
If it can't be delivered
If we can't complete it, we'll say so rather than let it sit. From there it's either put right or refunded. See the refunds section.