How do I reach a person?
By the EJLTeam support team · Updated October 6, 2026
Chat is fastest. Order questions belong on the order itself.
There are three routes, and which is best depends on what you need.
About a specific order
Use the conversation attached to that order. It carries the order with it, so nobody has to ask you what you bought.
Anything else, quickly
The chat launcher sits in the corner of every page. It starts with our assistant, which can answer a lot on its own and can hand you to a person whenever you want one, just ask.
Anything else, in writing
Open a ticket from your dashboard, or write to us at support@ejlteam.store. A ticket is easier for you to follow, because the replies stay in one place instead of scattering through an inbox.
What the assistant can and can't do
It can look at your own recent orders and tickets to answer accurately. It can't make changes to your account: refunds, order changes and account changes always go through a person.