What should I include when I write?
By the EJLTeam support team · Updated October 6, 2026
The order number, what you expected, and what actually happened.
A first message with these in it usually gets a real answer straight back, instead of a request for more information.
- The order number, if it's about an order
- What you expected, in your own words
- What actually happened
- A screenshot, if there's something to see
- Your character name, ID or server, if the delivery was in-game
Please don't send
Your game account password, or a payment card number. We don't need either, and we'd only ask you to change them.
One thread per problem
Keeping a problem in one thread means whoever picks it up sees the whole story. Opening a second ticket about the same thing usually slows it down rather than speeding it up.