Closing your account

Contact support and ask, and we'll take care of it.

What happens to your orders

Records connected to completed orders are kept for as long as we need them for accounting, warranty and fraud prevention. That's a legal and practical necessity rather than a choice, and it's set out in our privacy policy.

Before you close it

• Anything unspent, such as loyalty points, goes with the account
• Guest order links you were sent still work, because they belong to the order rather than to the account

Just want fewer emails?

You don't need to close anything. Every marketing email has an unsubscribe link, and using it doesn't stop the notifications about your actual orders.