Skip to content

Signing in

By the EJLTeam support team · Updated October 6, 2026

Use whichever options are shown on the sign-in page.

The sign-in page shows the options available to you. Which are offered can change over time, so that page is the current list.

If you signed up one way

Use the same route next time. Signing in a different way with the same address will connect to the same account where we can match it confidently.

Forgotten password

Use the reset link on the sign-in page. If there's an account on that address, a code goes out to it. For your protection the page says the same thing either way, so it can't be used to find out whether an address is registered.

Confirming your email

New accounts confirm their address with a code. If it hasn't arrived, check your spam folder and then ask for a new one from the same page.

Still stuck?

Send us the order number and what went wrong. A person reads every request, and most get a reply the same day.