Something's wrong with my order
By the EJLTeam support team · Updated October 6, 2026
Tell us in the order conversation first. Most problems are quicker to fix than to refund.
Open your order and use the conversation on it. That thread is tied to the order, so we can see exactly what you bought without asking you to explain it again.
What helps us fix it fast
- What you expected, and what actually arrived
- A screenshot if there's something to see
- Your character name or ID if the delivery was in-game
Why here rather than a refund first
Most problems turn out to be something we can put right: a re-delivery, a correction, a missing part. That's usually faster for you than a refund, and the option to request one doesn't go away while we look.