Refunds & problems
When something goes wrong.
- Something's wrong with my orderTell us in the order conversation first. Most problems are quicker to fix than to refund.
- What is the warranty window?A period after delivery in which you can raise a problem. It's shown on the listing.
- How do refunds work?Request one from your order page. A person reviews it against the delivery record.
Still stuck?
Send us the order number and what went wrong. A person reads every request, and most get a reply the same day.