What is the warranty window?
By the EJLTeam support team · Updated October 6, 2026
A period after delivery in which you can raise a problem. It's shown on the listing.
Every listing carries a warranty window, and it's shown on the listing itself before you buy.
It varies from one listing to another, because different goods and services carry different risks, so check the listing rather than assuming a number.
What it's for
Inside the window, you can raise a problem with what was delivered and ask for it to be put right or refunded.
When it starts
From delivery. Confirming receipt doesn't end it.
Outside the window
Get in touch anyway. We'd rather hear about it than not, and we'll tell you honestly what we can do.